Aetna better health of il provider phone number

About this app

Aetna Better Health is an easy app for Medicaid members of Aetna Better Health to access their health care information and services.

As an Aetna Better Health Medicaid member, you may use the app to:
• Find or change your provider
• View your medical and prescription claims
• View your current medications
o View your benefits
o Set up a new account which may be used for both mobile and web
• Connect with the health plan through your secure inbox to:
o Request an ID card
o Request a change in PCP

One more of your Aetna Better Health benefits - now available as a mobile app!

NOTE: Aetna commercial members looking to access their health plan or search for network doctors can find this information by downloading the Aetna Mobile App.

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

Location

No data collected

Learn more about how developers declare collection

Data is encrypted in transit

Ratings and reviews

it is nice that Aetna Better Health roboresponds that they are working on it, but it's the end of May and I look back at reviews and reviewers clear back to NOV 2018 are commenting the exact same thing that I am having problems with SIX MONTHS later! it crashes immediately upon trying to.open the app. I have to reinstall it after uninstalling it in order to use the app. Also, I have noticed finding providers is difficult, and after going thru all of the steps, No Providers Found. FRUSTRATING!

15 people found this review helpful

Thank you for your patience while we have worked through improvements to our app. If you continue to encounter trouble, please contact Member Services with details.

Still works about the same after the update. It's still a little tricky to get the login page to load and successfully login and move forward to menu options. You may have to force stop the app and try more than once. But once you're in, it's alright. It still won't load the Health Tools pages but at least I can check my claims and search for a provider. The regular website hasn't worked in years so I'm grateful to have this option. It would be even better if I could check my Health Rewards.

9 people found this review helpful

Thank you for your feedback. We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact Member Services with the details of the difficulty you are having.

It's a bit shocking that a company the size Aetna does not have a functioning app. After logging in it continues to show errors that I can't load the content or is unauthorized to do so. Also, the graphics look like they're from 2005. Like I said shocking.

Aetna Inc

October 24, 2022

Hi Matt, thank you for your feedback. We're sorry the app wasn't working correctly when you tried to use it. If you try again and find that you’re still having this problem, please contact Member Services.

What's new

Changes for transmit payer data and Minor Bug fixes

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iPhone Screenshots

What’s New

Nov 23, 2022

Version 5.1.19

Changes for transmit payer data and Minor Bug fixes.

Ratings and Reviews

When it actually works it’s fine

Sometimes i can’t log in because it wants to to verify through captcha and the verification uses a computer based website clearly not meant for phones. Kinda silly for a phone, if it does that ( and it’s totally random on it it will or won’t) i simply can’t log in period and that is very irritating.

Also I’m sure there is a comment below that says this exact same review so if i get a developer response saying you’ll work on feedback or something. If you don’t work on it, it makes your reply a bit hollow , I’m afraid

Thank you for your feedback.  We apologize for the difficulty the app is causing and are looking into the issue. Please do not hesitate to contact Member Services with the details of the trouble you are having.

Completely Worthless App

This has probably been the biggest disappointment that I have ever had from an app on the Apple store. I looked forward to this app before Aetna took over Illinicare. The app does not work at all. Every single search for physicians turns up a result of no results found. The only way to find any physician, medical group, or any other medical service is to go to the website. In the Iphone app the application will not even open. In the Ipad app, the app does not function at all. The search and other functions are not working correctly. Unable to change providers in the app or make other changes. If I could I would give it a zero stars but that is not possible.

Thank you for your feedback, we are continuously working to improve the functionality of our Medicaid application. If you are an Aetna Medicaid member, please do not hesitate to contact Aetna Medicaid Member Services with the details of the difficulty you are experiencing.

Not an error: USELESS

Error error error.... that’s it. I created/registered and that’s all I was able to do without getting an error message every time I try to click member services or find provider etc. I see this has been an issue for a long time based on other reviews that I didn’t even think about reading beforehand, since it’s not the type of app where you’re trying to find the best one, it’s literally your only option! And yes, I know the difference between regular Aetna & Aetna better health, so I am using (error; failing) the correct app. Why have an app that doesn’t work?

Thank you for your feedback. We are always working to improve the performance of our app. Please do not hesitate to contact Member Services with the details of the trouble you are having.

App Privacy

The developer, Aetna Life Insurance Company, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

• Location
• User Content
• Identifiers
• Usage Data
• Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

Seller

Size

Category

Compatibility iPhone Requires iOS 11.0 or later. iPod touch Requires iOS 11.0 or later. Mac Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.

Languages

English, Spanish

Age Rating

Copyright

Price

• App Support
• Privacy Policy

• App Support
• Privacy Policy

Supports

• Wallet

  Get all of your passes, tickets, cards, and more in one place.

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