What is the Mobility Authority’s Qualified Veteran Discount Program?
The Mobility Authority’s Qualified Veteran Discount Program waives tolls on several Mobility Authority toll roads for eligible veterans, who must be in a vehicle registered with the State of Texas and display a qualifying specialty license plate.
Qualifying Texas license plates are disabled veterans and recipients of the Purple Heart, Legion of Valor and Medal of Honor awards.
Am I eligible for the Mobility Authority’s Qualified Veteran Discount Program?
To be eligible to participate in the Qualified Veteran Discount Program, the Central Texas Regional Mobility Authority requires that at the time of the transaction, the vehicle be compliant with the following:
- Standard registration with the State of Texas, Texas Department of Motor Vehicles as the primary vehicle; vehicle must be registered in the name of the qualifying veteran.
- Issued a qualifying* specialty plate and have it properly displayed;
- Associated to an electronic tag account; and
- Have no outstanding Mobility Authority toll violations
*Qualifying Texas license plates are disabled veterans and recipients of the Purple Heart, Legion of Valor and Medal of Honor awards.
Program participation is limited to one (1) vehicle per veteran, or for those who qualify for a hardship exemption, the limit is two (2) vehicles per veteran. Tolls incurred prior to successful registration in our program must be fully resolved to be eligible for participation in the discount program.
As a reminder, our customer service representatives can help by offering a settlement amount or payment plan if needed. Please call Cofiroute at (833) 762-8655 to discuss further.
I have a qualifying vehicle per the Mobility Authority’s program requirements. How do I participate in the Qualified Veteran Discount Program?
Eligible veterans displaying a qualifying specialty license plate issued by the State of Texas must register with the Mobility Authority to have toll charges waived on applicable toll roads.
To register, customers must use the Mobility Authority’s online portal. If you need help registering or have any questions you may also call (512) 450-6317 or email [email protected] You will receive an email within 10 business days, confirming program enrollment. Registration is NOT complete until this email is sent. Customers are responsible for tolls incurred prior to receiving a confirmation email.
Program participation is limited to one (1) vehicle per veteran, or two (2) vehicles per veteran for those who qualify for the addition when demonstrating a hardship. A hardship exemption may be granted by the Mobility Authority based on the particular facts and circumstances presented by each applicant. If you believe being limited to one vehicle will result in a hardship specific to you, please include all relevant information supporting your need for a second exemption so that your application may be fully evaluated. Hardship allowances will be decided on a case-by-case basis. Veterans wishing to apply for a second vehicle through a hardship allowance can apply through our Hardship Registration Form.
Tolls incurred before the program’s implementation must be fully resolved prior to participation in the discount program. It is the customer’s responsibility to notify the Mobility Authority of any changes to their license plate or tag number. Failure to do so may result in charges to the customer’s electronic tag account.
Are there certain toll lanes I must use?
No. With the exception of the MoPac Express Lane, the Mobillity Authority's Qualified Veteran Discount Program applies to all Mobility Authority toll roads (183A Toll, 290 Toll, 71 Toll Lane, 45SW, and 183 Toll Roads). The MoPac Express Lane facility is precluded from the program in order to keep the lane operating efficiently through variable tolling to manage the number of vehicles entering the lane. Detection equipment will identify your specialty license plate and registered electronic tag as part of the program.
What if I'm a veteran but do not have a qualifying veteran's license plate or an electronic tag?
In order to be accepted into the program and have a toll waived, a qualifying specialty license plate and electronic tag are required.
However, veterans and other beneficiaries may be eligible to have toll charges reimbursed by the U.S. Department of Veteran's Affairs when they use a toll road to travel for care at a Veteran's Administration medical facility. The Beneficiary Travel Benefits program is established and administered by the Veterans Administration. Click here for details on eligibility and the VA's procedures for reimbursement of toll charges available from the Veterans Administration.
What are the requirements to qualify for a disabled veteran license plate? Am I eligible?
Veterans can apply for the specialty license plate if they are certified by the Veterans Administration to have a 50 percent service-related disability, or 40 percent due to amputation of a lower extremity. For details about how to apply or to find out if you are eligible for one of the qualifying specialty license plates, please visit the Texas Department of Motor Vehicles website. Any problems or discrepancies with vehicle registrations or with specialty license plates must be resolved between the vehicle owner and the Texas Department of Motor Vehicles.
What if I have multiple cars? What about my spouse's car?
The Mobility Authority’s Qualified Veteran Discount Program is limited to one (1) vehicle per qualified veteran. Eligibility in the Qualified Veteran Discount Program is limited to vehicles which are registered with the State of Texas, in the name of the individual veteran and which display a qualifying specialty license plate, per Texas Transportation Code §372.053, that is associated with an electronic tag account.
The Mobility Authority’s Qualified Veteran Discount Program is limited to one (1) vehicle per qualified veteran except in the case of a hardship. A hardship exemption may be granted by the Mobility Authority based on the particular facts and circumstances presented by each applicant. If you believe being limited to one vehicle will result in a hardship specific to you, please include all relevant information supporting your need for a second exemption so that your application may be fully evaluated. Hardship allowances will be decided on a case-by-case basis. Veterans wishing to apply for a second vehicle through a hardship allowance can apply through our Hardship Registration Form.
Why is the Mobility Authority waiving toll charges for select veterans?
The Board Members and staff of the Central Texas Regional Mobility Authority honor and appreciate the service of the men and women of our military forces, past and present. State law allows a Texas toll road entity to offer discounted or free tolls to Congressional Medal of Honor, Legion of Valor and Purple Heart recipients, as well as disabled veterans who qualify and meet the requirements for specialty license plates. Effective November 1st, 2018 the Mobility Authority offers discounted tolls to these valued service members.
What if I don't qualify for the Qualified Veteran Discount Program? Can I get my tolls waived for travel to a medical facility?
Veterans and other beneficiaries may be eligible to have toll charges reimbursed by the U.S. Department of Veteran’s Affairs when they use a toll road to travel for care at a Veteran’s Administration medical facility. The Beneficiary Travel Benefits program is established and administered by the Veterans Administration. Click here for details on eligibility and the VA’s procedures for reimbursement of toll charges available from the Veterans Administration.
The VA’s Beneficiary Travel Benefits program does not require that the person eligible for toll reimbursement travel in a vehicle with a Disabled Veterans or other special license plate. However, to be reimbursed for toll charges, you must submit a form to the VA with your receipt for payment of the toll charge no later than thirty days after the date you traveled to a VA facility for medical care. Click here to download the required VA Form 10-3542.
For more information, questions, or assistance relating to the Beneficiary Travel Benefits program, please contact the Veterans Administration Beneficiary Travel Office at (254) 743-0749.
Helpful resources:
- Cedar Park Community Based Outpatient Clinic
- Austin Outpatient Clinic
- Central Texas Veterans Health Care System
How do I get a toll receipt?
If you have a TxTag or other electronic tag, contact the provider or log into your account online.
If you received a Pay by Mail invoice for travel on 183A Toll, 290 Toll, MoPac Express Lane, 71 Toll Lane, 45SW Toll, or 183 Toll, you may use the printed invoice as your receipt to submit for reimbursement.
If you don't have a paper copy of your invoice and would like to view your bill online to print one, visit www.paymobilitybill.com, click on Pay My Toll and enter your information. Or call toll free at (833) 762-8655.
If account number and license plate are not available, please call (512) 410-0562 or toll free at (833) 762-8655.