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10332 China Spring Rd
Waco, TX 76708
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Frequently Asked Questions about First National Bank of Central Texas
How is First National Bank of Central Texas rated?
First National Bank of Central Texas has 5 stars.
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First National Bank of Central Texas of Waco Texas provides banking services. The Bank offers saving accounts, account checking, consumer and business loans, credit and debit cards, online and mobile banking, bill payment, and other financial services. First National Bank serves customers in the United States.
Our Commitment to You
At First National Bank/First Convenience Bank, we are committed to being your bank of choice by building lasting relationships, creating positive experiences, and fostering an enthusiastic and engaging environment where everyone can expect to be treated with dignity and respect.
Your feedback is vital to our success whether it's a compliment, suggestion, or a complaint. If you're ever unhappy about something we've done—or perhaps not done—please give us the opportunity to resolve your concerns. We value what's right for our customers in everything we do!
Sincerely,
Jessica Pelache
Director of Customer Experience
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Merchant Letter of Error Requirements
When a merchant is submitting a letter of error, the following will need to be included for consideration:
- Printed on the merchant’s company letterhead
- Accountholder’s name
- Account number (or) last 4 numbers of the account holder’s debit Mastercard®
- Transaction which caused the error
- Exact amount of transaction(s)
- Transaction dates(s)
- If the error caused fees to be assessed to the account, include that info in the letter
- An explanation from the merchant taking ownership of the error
First National Bank Texas & First Convenience Bank
Routing Number 111906271
Error Resolution Notice: In case of errors or questions about your electronic transfers, telephone us at 254-554-6699 or 800-677- 9801 for First National Bank Texas or (800) 903-7490 for First Convenience Bank or write us at First National Bank Texas, Attn: Dispute Resolution, P.O. Box 937, Killeen, TX 76540-0937 as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer on the statement or receipt. We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared. 1. Tell us your name and account number (if any). 2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. 3. Tell us the dollar amount of the suspected error. We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will credit your account for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.