In this how-to tutorial, we will go through details on how to get your own review deleted or how to delete somebody else's reviews Show
September 28, 2022 A poor Google review is every business owner’s nightmare, especially if you think that the comments are unreasonable or fake reviews. We feel you. A negative comment on a review site such as Google business listing, TripAdvisor, or Yelp, or a series of negative feedback, can seriously undermine the blood, sweat, and tears you have invested in your business over the years. In this post, we will show you a few ways how you can get an inappropriate review removed from your Google Business Profile. Table Of Contents show
Generate, manage and embed your Google ReviewsTry EmbedReviews, generate Facebook and Google reviews, and display social media reviews widgets on your website. Automatically and in seconds. Knowing how to delete a Google review is a useful skill for anybody who has ever had to deal with negative reviews on their Google My Business (GMB) listing (now called Google Business Profile). These negative reviews can blemish your brand’s online reputation, especially if the reviews stand out in search results for your business on Google, or if they’re bringing your online ratings down. Check out the video below to learn more about how to delete a Google review and how the process can aid your reputation management efforts. Why Delete a Google Review?Understandably, negative Google reviews can drive potential customers away. It makes sense for you to want to know how to remove a Google review if it is negatively impacting your reputation. After all, traffic-wise, Google is the most popular website in the world. According to online reviews statistics, it’s also number 1 on the list of top business review sites. When customers share their negative experiences on Google, the results for brands can be crushing.
How to Delete a Google Review (that You Posted)Anyone with a Google account can write reviews for places they’ve visited. These reviews appear on Google Maps as well as on the business’s Google listing. As a user, you won’t be able to add an anonymous review on Google. All reviews are public, so anyone can see what you write. If you change your mind about a place you reviewed, you’ll be able to edit or delete the review while signed in to your Google account. Step-by-Step Instructions: “How to Delete a Google Review I Posted”
How to Delete Google Reviews of Your BusinessLet’s get this out of the way: when you log into your Google My Business account or Google Business Profile Manager, you won’t find a “Delete” button under every review that you want to remove. It isn’t that simple. Most of the time, those that succeed in having reviews removed from their Google business listing are able to do so after a not-so-straightforward process. Businesses can either 1) ask Google directly to remove fraudulent reviews or reviews that violate Google review policy or 2) ask the reviewer directly to delete their own review. How to Flag or Remove a Google Review If It’s Fake or Violates GuidelinesSadly, it’s not uncommon for a business to receive fake reviews on Google. These could come from a spammer or a direct competitor. Sometimes, they could come from a disgruntled former employee hoping to cause irreparable damage to your employer branding. While Google has measures in place to remove fake and spammy reviews, you can also take steps to delete a Google review if you think it isn’t authentic, relevant, or useful. If you’re sure that its contents violate the Google review policy, you can try to delete the Google review by flagging it with these three steps:
When to Flag a Google ReviewFor your reference, here are the types of reviews that would violate the Google review policy.
Pro Tip: Respond to the Review AnywayIt may seem counter-intuitive to have to publicly respond to a Google review that you are flagging for removal. Keep in mind, though, that responding to what may turn out to be a fake or fraudulent review is a great way to show other potential customers how you handle criticism (valid or not). Remember: how your company responds to negative reviews and unsolicited feedback can have a greater impact on your reputation than what’s being said by the customer in the first place. Here’s an example of how you can respond: “Hi, (Reviewer’s Name), We take these matters very seriously. Unfortunately, we have no record or recollection of any customer or customer transaction fitting this account. We are also unable to verify anything about your identity from your name in our records. We take comments like yours seriously and would like to investigate this issue further. Will you please contact us privately? We’d love the chance to fix what might have gone wrong in your experience with us.” How to Ask the Reviewer to Delete a Google ReviewAnyone with a Google account can edit or delete a review they have written. But your customers might not know how exactly they can do this. Share these instructions to make it easy for them.
Trying to Delete Google Reviews? Best Practices, Tips, and Alternative SolutionsThere are ways to protect your brand’s online reputation without resorting to deleting Google reviews. Here are a number of best practices, tips, and alternative solutions that you can implement to minimize the impact of negative reviews on your Google listings. Respond to the ReviewProactively addressing unsolicited feedback is the best way to strengthen and protect your online reputation, and the best way to do so is by responding to the consumer’s complaints. Doing so means you have a better chance of not just resolving the issue, but also retaining them for future purchases. You can also potentially convince them to change or take down their review. Even if you don’t, you’re showing those reading the review that you value feedback and take pride in correcting problems with every customer’s experience. When trying to figure out how to respond to negative reviews, you should address specific issues raised in the review and let the reviewer know of your commitment to providing solutions. Also, be sure to thank the customer for taking the time to share their thoughts. In the eyes of other potential customers, taking time to respond to reviews can also provide reassurance that your organization listens to the voice of the customer and is committed to effective customer experience management. Reach Out to the ReviewerIf you think you’re able to satisfactorily resolve your customer’s issues, go ahead and ask them if they still feel negatively about your business. Make follow-up calls. Send an email. Invite them to return to your business location. Have you won them over? If so, congratulations! They have the potential to become one of your most powerful business promoters. Amplify the Positive — Request for More ReviewsA great offense can be your best defense. That’s why it’s important to develop a strategy around asking for reviews from other customers. Ideally, this will help you amplify positive feedback about your company while also drowning out the negative. While some business review sites like Yelp frown upon business owners asking customers for feedback, other sites — including Google — allow you to reach out to customers for reviews. Knowing how to get Google reviews is easy because there are multiple ways to do so. Request Reviews through Email or SMSDo you collect customer email addresses or phone numbers at the point of sale or care? If so, then you can use that contact information to reach out to customers after they leave. Just make sure you get their permission to gather the information and tell them how you plan on using it. Keep the message short and to the point, and add some personalization to show that you highly value their specific feedback. Be sure to provide a Google reviews link that will quickly take the customer to your Google Business Profile and make it easy for them to leave a review. Use the Ask Tool from ReviewTrackersThe Ask Tool by ReviewTrackers is an online reputation management software feature that provides an intelligent workflow for teams looking to generate new reviews through SMS and email campaigns, on-site kiosks, and customizable landing pages. With the Ask Tool, you can also automate follow-up with scheduled reminders and drip campaigns. Meanwhile, Ask Tool’s over-solicitation prevention technology helps you keep your email list clean. How to Delete a Google Review and Build a 5-Star ReputationKnowing what to do when you receive a negative review on Google can help you protect your online business reputation. While there’s no simple or straightforward way to remove Google reviews that could potentially damage your reputation, following the steps outlined above can prepare you for situations where your business will benefit from having a review on Google deleted or edited. How do I get rid of unfair reviews on Google?How to remove bad reviews from Google. Sign in to the Google account connected to your business.. Find your business on Google Maps.. Open the reviews section.. Find the review you want to remove.. Click the three dots in the top right corner and select “Flag as inappropriate”. Fill out the form and submit it.. Can you remove a review from Google that you made?Click "Your Contributions," then go to "Reviews." 4. Click the three dots next to the review you want to delete, and then select "Delete Review."
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