Amazon is one of the most popular e-commerce platforms globally. The company has made its app and the web user interface quite user-friendly. You can update your personal information including your address, and phone number and more easily in case you have moved to a new place or changed your contact number. Here are a few quick steps on how you can change your phone number to keep your information up to date via the Amazon mobile app and via your desktop. Also Read - Tata Play Binge app now available to non-DTH subscribers: Check details
How to change your phone number on the Amazon app
- Open the Amazon app on your phone and make sure that you have logged in
- Tap on the three horizontal lines in the bottom right corner
- Go to “Your Account” and open “Login & security”
- Sign in again when prompted
- You will then get an SMS/email/text notification that will be sent to your registered mobile number
- Click on the link to “approve” or “deny”
- Go back to your Amazon page. You will see the option to “Edit” next to the account information
- Follow the instructions on the screen and “Save Changes”
- Once you are done with this, tap on “Done”
How to change your phone number on Amazon via PC
- Visit the Amazon website and go to the “Accounts and Lists” section in the top right corner
- Your Account> Login & Security> Sign in
- Log in again and then tap on the “Edit” option in front of the phone number
- Enter the new phone number
- Hit “Save changes” once done
You can update the email address, address, name and more from the same “Login & Security” section. Notably, there is no certain number as to how many times you can update this information. You can update it as many times as you want. However, Amazon only allows one phone number and email address. Also Read - How to check your Amazon Gift balance and possibly add a new gift card
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Link your new phone number to Amazon on an iPhone, iPad, Android, or computer
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- Troubleshooting
Is the phone number associated with your Amazon account out of date? Fortunately, it's super easy to add your new phone number to Amazon, even if you no longer have access to your old phone number. This wikiHow article will show you how to update your mobile phone number in the Amazon app and on Amazon.com. You'll also learn how to change the phone number associated with your shipping address on Amazon so you don't miss important calls about your deliveries.
Things You Should Know
- You can update your mobile phone number in the Account > Login and Security area of the Amazon app and on Amazon.com.
- To change the phone number associated with a shipping address, go to the Account section, choose Your Addresses, and select Edit on an address.
- If you can't change your phone number because you've lost access to your old phone and/or email, you can recover your account easily.
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Open the Amazon app on your Android, iPhone, or iPad. It's the brown icon with a black arrow and blue tab on your Home screen or in your app list.
- If you don't have the Amazon app on your phone or tablet, it's easy to install from the App Store (iPhone/iPad) or Play Store (Android).
- If you're unable to sign in because you've set up two-step verification with your old phone number, see the Troubleshooting method for account recovery steps.
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Tap the profile icon. It's the outline of a person at the bottom of the screen.
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Tap Your Account. You'll see this button in the upper-left area of the menu.[1]
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Tap Login & security. This option is just below the "Account settings" header.
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Sign in and confirm your identity. Before you can change your phone number, you will need to confirm either your old mobile number or email address. Amazon will send a verification link to both your email address and old phone number, just in case you can't access one or the other.
- If you still have access to your old phone number, tap the link in the SMS message from Amazon and select Approve. If not, open the email message from Amazon and choose Approve there.
- If you can no longer access your old phone number and your email account, see this method for recovery instructions.
- Once approved, return to the Amazon app. You'll now see a list of information you can edit.
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Tap Edit next to "Mobile Phone number." It'll be near the middle of the menu.
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Enter your new phone number and tap Continue. You will receive a text message to your new phone number that contains a verification code.
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Enter the verification code and tap Verify. This connects your new phone number to your Amazon account.
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Update the phone number connected to your shipping address (optional). If you have a new phone number, you'll want to make sure that your old number is no longer associated with the shipping address you use to order products on Amazon. To check:
- Tap the profile icon at the bottom and select Your Account.
- Tap Your Addresses under the "Account settings" header.
- If you see the wrong phone number on an address, tap Edit below the address that contains the incorrect phone number.
- Tap the "Phone number" field to place the cursor, delete the current phone number, and enter a new one.
- Scroll down to the bottom and tap Save changes.
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Sign in to //www.amazon.com in a web browser. If you're not already signed in, click Sign In at the top-right corner to log in with your Amazon account.
- If you're unable to sign in because you've set up two-step verification with your old phone number, see the Troubleshooting method for account recovery steps.
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Hover your mouse over Accounts & Lists. A drop-down menu will expand.
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Click Account near the top of the menu.
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Click Login & security. It's the second tile at the top of the page.
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Sign in and confirm your identity. In most cases, Amazon will send a verification link to both your email address and cell phone number on file before allowing you to change your phone number.
- If you still have access to your old phone number, you can tap the link in the SMS message from Amazon and select Approve to approve the login.
- If not, check your email. Open the message from Amazon and click or tap Approve.
- If you can't access both the phone number and email address associated with your account, see Troubleshooting for recovery steps.
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Click Edit next to "Mobile Phone number." This allows you to make changes to the mobile phone number connected to your account.
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Enter your new mobile phone number and click Continue. You will receive a text message that contains a verification code.
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Enter the verification code and click Verify. This connects your new phone number to your Amazon account.
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Change the phone number associated with a shipping address (optional). If you have a new phone number, you'll want to make sure that your old number is no longer associated with the shipping address you use to order products on Amazon. To check:
- Hover your cursor over Accounts & Lists at the top-right corner and select Account.
- Click Your Addresses in the "Ordering and shopping preferences" box.
- If the wrong phone number appears on any shipping addresses, click Edit under the address, update your phone number, and click Save Changes.
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Can't receive the verification link so you can update your phone number? If you can't update your phone number because you've lost access to your old phone number and email address, contact Amazon Customer Service by phone.[2] A customer service agent will help you restore access to your account so you can update your phone number and email address.
- In the US and Canada, call 1-800-388-5512.
- Internationally, dial 206-577-1364.[3]
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Can't sign in because you set up two-step verification with your old phone number? You can recover your account by uploading a clear photo or scan of a government-issued identification card, such as your driver's license or passport, to Amazon for verification.
- When taking the photo, make sure your name, address, and the issuing authority is visible in the photo. If you want, you can cover personal information like social security or account numbers.[4]
- Once you have a photo, go to //www.amazon.com/a/recover/upload in a web browser and confirm your email address (or phone number) and password.
- Upload the photo and other requested information from Amazon.
- Once submitted, allow Amazon 1-2 days to verify your identification. You will receive further instructions via email once your identify is verified.
- Once you've recovered your account, you can easily change your phone number on your computer or using the mobile app.
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