1.0 out of 5 stars Samsung DA29-00020B re-designed water filter no longer works!
Reviewed in the United States on April 24, 2015
First let me say this review is for the actual product and not Amazon. Their customer service, as usual, has been excellent.We have a 2010 Samsung refrigerator (model: RS263TDPN/XAA) and according to the manual and all on-line resources the replacement water filter is the DA29-00020B (aka the HAF-CIN/EXP). For all these years we've owned this fridge we've bought our filter from Amazon and have never had an issue with the product. So what does Samsung do, they go and change the design of the cartridge (ever so slightly) and now it doesn't work.The slightly redesigned filter no-longer works on my particular model fridge. Let me just clarify one point, the filter does fit into the slot properly however the water DOES NOT FLOW. I tried a dozen times installing it with and without the water turned off. Every time the filter would screw in but no water. Thinking perhaps it was a bad batch from Amazon, I even went to Home Depot and Best Buy and bought one from each of them but the issue was the same.I've spent several hours on the phone with both Samsung support and with J & J International (the company Samsung uses for ALL their parts). Samsung support says it's not their problem because there is nothing wrong with the fridge itself. Since the issue is with the filter it's J & J's problem. Well, J & J says they build the cartridges to match the specs given to them by Samsung so it is in fact their problem. They also denied any changes to the design of the cartridge! This back-and-forth was so ridiculous it was like something from an SNL skit!For those thinking "what design changes", or "is he nuts, they look the same" I'm attaching some photos showing the filter i purchased last year and the one from two weeks ago.So basically I'm not sure what to do! I am still using the filter from last year (which is working like a champ still). Was thinking about trying a third-party filter but not sure if that's wise.
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Reviewed in the United States on August 19, 2022
I bought this 2 pack of water filters to replace my old one. Samsung site is pretty pricey for all their replacement parts and filters. Found these and about 20.00 dollars cheaper. package arrived and was as pictured on Amazon. The process of removing and replacing the filter is just the same, unscrew the filter, mark the new filter with month sticker in the proper place, screw the filter back in and use a 1 gallon jug, cut the top of a bit leaving the handle for holding then flush the filter with at least 3 gallons of water. I go the extreme and flush 5 gallons from my in-door water dispenser. Note on this Samsung refrigerator only 1/2 gallon comes out before stopping. so pull out the jug and then back in again to finish each gallon. happy as a clam and have one more filter for the next 6 month replacement cycle.
Reviewed in the United States on September 30, 2022
Since Home Depot fumbled my every six-month subscription for the delivery of a new water filter for my refrigerator, I ordered it from Amazon and received the correct filter on the same day for the same price! Unbelievable! Correct filter, for a reasonable price, delivered to my door the same day - outstanding!
Reviewed in the United States on October 8, 2022
I was very pleased not only of price but easy installation for me. Used this on my fridge
Reviewed in the United States on September 18, 2022
These are good
filters and easy to install.
I only buy the genuine filters because I notice the generic filters don't fit as snug and tight.
You don't want to cheap out and flood your kitchen.
Reviewed in the United States on October 6, 2022
after install make big noise when water go into ice make
Reviewed in the United States on October 4, 2022
I use this one every time I change it
Reviewed in the United States on February 8, 2022
For the past year I have had problems with Samsung refrigerator water filters. I have used Amazon subscription service to provide a new filter every six months. Last year one of the replacement filters had very slow flow and eventually stopped working. I returned that one to Amazon and bought another Samsung filter
locally. That filter also had slow flow and then stopped working like the filter was clogged. The replacement filter arrived from Amazon and it worked fine. In December I received my semiannual filter delivery, and just installed it today. Started off with a slow flow and the flow began to slow down even more. Removed the filter and reinstalled it to see if that would help, but it did not. At that point I compared the filter that had worked for six months and the new filter. I also checked the
reviews and found others had the same problem. One review said Samsung had changed the filters and the new ones would not work because the hole in the filter was smaller. Pictures taken for this review show both holes are 4mm. However, if you look at the picture of both filters, and the individual pictures you will see that the older filter has a larger center section around the hole and has four support points stabilizing that section. The newer filter has the smaller center section, but does
not have the four supports equally spaced around the center section. Instead there appears to be plastic slotted piece surrounding and supporting the center section. Whether that slotted section is where the water enters or leaves it would greatly hamper the flow of water as it covers roughly one half (50%) of the opening. My Samsung refrigerator is just over six years old the the new redesign of the water filter does not work properly in my fridge and apparently numerous other old fridges. At
$40.00 apiece and mostly new design filters on the market, do not order additional Samsung filters until Samsung fixes the problem. Generic brand filters may be your only choice other than leaving the filters out altogether. Really expect better from Samsung. Amazon has been great exchanging one filter but I have two more newer filters that don’t work. If you do purchase this filter for a Samsung fridge check the code on the upper right of the label on the filter. You can do this before you
break the sealed wrapper, and if the code looks like the dot matrix B0381 that is the older filter. The stamped on EG22 is on the new filter. The code number may change but the formatting should be the same. Hope this helps some of you are having the same kind of problems and remember the filters are not clogging up, the newer design just doesn’t work. Finally, my fridge is a Samsung RF26J7500SR, 26 cubic foot three door fridge.
UPDATE: After more than two hours on the phone with Samsung
Customer service, a person in their E-Commerce Department, confirmed that last year Samsung changed the design of this model filter. The individual I spoke did not know the reason for the change in design but these are usually cost cutting decisions since the model number remained the same. All genuine Samsung filters have a small label on the back that has a pull-off strip that when placed on a magnet reveals a series of green stripes. That same label has a QR Scan code that will verify the
serial number on that label as a genuine Samsung filter. There is no solution for the filter problem for my model fridge or other older model fridges that use this filter and are having problems. Newer Samsung fridges that use this filter apparently can handle the lower water pressure coming through the filter. A tech in their parts and service department said it was probably to help control the splashing that occurs when you replace a filter. Hope this helps.
3.0 out of 5 stars Unmasking Samsung’s Refrigerator Water Filter Problems
By PRY on February 7, 2022
For the past year I have had problems with Samsung refrigerator water filters. I have used
Amazon subscription service to provide a new filter every six months. Last year one of the replacement filters had very slow flow and eventually stopped working. I returned that one to Amazon and bought another Samsung filter locally. That filter also had slow flow and then stopped working like the filter was clogged. The replacement filter arrived from Amazon and it worked fine. In December I received my semiannual filter delivery, and just installed it today. Started off with a slow flow and
the flow began to slow down even more. Removed the filter and reinstalled it to see if that would help, but it did not. At that point I compared the filter that had worked for six months and the new filter. I also checked the reviews and found others had the same problem. One review said Samsung had changed the filters and the new ones would not work because the hole in the filter was smaller. Pictures taken for this review show both holes are 4mm. However, if you look at the picture of both
filters, and the individual pictures you will see that the older filter has a larger center section around the hole and has four support points stabilizing that section. The newer filter has the smaller center section, but does not have the four supports equally spaced around the center section. Instead there appears to be plastic slotted piece surrounding and supporting the center section. Whether that slotted section is where the water enters or leaves it would greatly hamper the flow of water
as it covers roughly one half (50%) of the opening. My Samsung refrigerator is just over six years old the the new redesign of the water filter does not work properly in my fridge and apparently numerous other old fridges. At $40.00 apiece and mostly new design filters on the market, do not order additional Samsung filters until Samsung fixes the problem. Generic brand filters may be your only choice other than leaving the filters out altogether. Really expect better from Samsung. Amazon has
been great exchanging one filter but I have two more newer filters that don’t work. If you do purchase this filter for a Samsung fridge check the code on the upper right of the label on the filter. You can do this before you break the sealed wrapper, and if the code looks like the dot matrix B0381 that is the older filter. The stamped on EG22 is on the new filter. The code number may change but the formatting should be the same. Hope this helps some of you are having the same kind of problems
and remember the filters are not clogging up, the newer design just doesn’t work. Finally, my fridge is a Samsung RF26J7500SR, 26 cubic foot three door fridge.
UPDATE: After more than two hours on the phone with Samsung Customer service, a person in their E-Commerce Department, confirmed that last year Samsung changed the design of this model filter. The individual I spoke did not know the reason for the change in design but these are usually cost cutting decisions since the model number
remained the same. All genuine Samsung filters have a small label on the back that has a pull-off strip that when placed on a magnet reveals a series of green stripes. That same label has a QR Scan code that will verify the serial number on that label as a genuine Samsung filter. There is no solution for the filter problem for my model fridge or other older model fridges that use this filter and are having problems. Newer Samsung fridges that use this filter apparently can handle the lower water
pressure coming through the filter. A tech in their parts and service department said it was probably to help control the splashing that occurs when you replace a filter. Hope this helps.
Reviewed in the United States on September 17, 2022
I know that buying the filter from who makes your refrigerator will not fail. It is easy to install and a reasonable price.
Top reviews from other countries
5.0 out of 5 stars Fast delivery and genuine quality product
Reviewed in the United Kingdom on February 11, 2021
Fast delivery and genuine quality product. Fits the Samsung RF56J9040SR fridge freezer model. Turn of the water supply to the fridge, drain off using a cup the surplus water, then turn the filter found on the above model counter clockwise, and pull out. (Its a little hard to pull out). Replace and turn clockwise. Reset the red filer light on the front display by pushing for 3 sec the reset/crushed Ice button. Red light goes out. Job done for another 6 months.
4.0 out of 5 stars it works!
Reviewed in the United Kingdom on July 23, 2019
I was actually asked to review this product before it arrived! Now that it has arrived and been installed can I review it? Not really as I do not have the skill or equipment to test the water to see if it is indeed filtering out all the horrid chemicals that it claims to. I guess I'll have to take it on faith. One problem I do have is that i could find no instructions as to how to dispose of it when the time comes, or indeed the one it is replacing. Is it recyclable?
5.0 out of 5 stars Genuine product at a reduced price.
Reviewed in the United Kingdom on March 11, 2022
Genuine water filter available at a good price. Perfect fit and same as the one that came with the refrigerator. I don't know why some people have given negative views to the seller. If people can't order the right fit, it is not seller's fault.
Water pressure is same as before, tastes same as before. Why not buy from this seller at a price half than Samsung is selling for. Highly recommended. Read your model number so you have the right product.
5.0 out of 5 stars Genuine product at a reduced price.
Reviewed in the United Kingdom on March 11, 2022
Genuine water filter available at a good price. Perfect fit and same as the one that came with the refrigerator. I don't know why some people have given negative views to the seller. If people can't order the right fit, it is not seller's fault.
Water pressure is same as before, tastes same as before. Why not buy from this seller at a price half than Samsung is selling for. Highly recommended. Read your model number so you have the right product.
5.0 out of 5 stars Good price and works fine
Reviewed in the United Kingdom on February 13, 2022
This was the first time I had bought a replacement filter for my Samsung french style Fridge freezer. I was horrified by some of the prices I saw but found this. Has Samsung name, and I changed it no problem. No leaks and is working fine. Arrived within promised time. Will buy again.
1.0 out of 5 stars Gritty Water
Reviewed in the United Kingdom on September 12, 2019
I have had a few of these and they have been fine, I stick with genuine filters assuming that they are better quality but this one turned the water really gritty making the water crunch in your teeth as you drink. I tried to live with it to see if it improved but it hasn't so I am going to have to replace it which isn't good at the price of them. My ice dispenser has also stopped working since I fitted this, I really hope it was just a coincidence.