Transfer t mobile account to another person

You can give your mobile phone, phone number and contract to another person or a company that will continue to use the service and accept legal responsibility for paying the bills. We call this changing ownership of your phone.

Table of Contents Show

To change ownership:
To change ownership:
Permissions
Permissions
Can you transfer T
Can I add someone to my T
How do I change my primary account holder on T

We also call it changing ownership when you switch from a prepaid service to a monthly plan.

You won't pay a penalty fee for transferring ownership of your phone to someone else, even if you have a contract. All monthly and prepaid plans can be transferred. However, if you had per-second billing, it won't be possible to carry it over to the new subscriber.

You can correct the name of the account holder, either because your name is spelled wrong or you’ve legally changed your name (individual or company).

To change ownership:

Current subscriber

Ensure your account balance is up to date.
Must have been an active Bell Mobility customer for at least six months.
Before providing your phone to the new subscriber, be sure to clear it of all personal information.
Contact us with the new subscriber. You should both be ready to complete the change of ownership.

Tip: if the new subscriber is not with you, provide customer service with their phone number, so they can complete the transfer all at once.

Note: you are responsible for the usage and paying the bill until the transfer of responsibility is accepted and completed under the new subscriber's name.

New subscriber

Before calling, the new subscriber must confirm that the person whose account they are taking over has called in to authorize the change, or the change cannot be completed.
If the new subscriber has or had an account with Bell Mobility, the balance must be up to date.
If the new subscriber doesn’t already have an account with Bell, we will need to do a credit check and will require 2 of the following pieces of ID: Date of birth or driver's license number; valid credit card number or social insurance number.
Contact us.

Service charges

To switch ownership between two existing monthly accounts (phones and phone numbers), we charge a one-time fee of $50 per phone and bill each new subscriber on their first invoice.
If you want to change the ownership of your monthly account and the new customer wants to switch to Prepaid service, we'll charge a one-time charge of $50 per account, which includes a start-up credit of $15 valid for 60 days from the transfer date.
There is no service charge for changing ownership between two Prepaid accounts, since we don't require a credit check.

Good to know

If you have a security deposit on your account, it will be applied automatically towards any outstanding balance and a refund will be issued by cheque (within 4 to 6 weeks) or by credit card (within 10 business days) depending on the way you originally paid.
The new subscriber can choose to keep the same phone number or change the number.

You can give your mobile phone, phone number to another person who will continue using the service.

To change ownership:

Current subscriber

A top up is required if there is negative balance
Before providing your phone to the new subscriber, be sure to clear it of all personal information.
Contact us with the new subscriber. You should both be ready to complete the change of ownership.

Tip: if the new subscriber is not with you, provide customer service with their phone number, so they can complete the transfer all at once.

Note: Self serve will no longer be available after transfer, ensure any information you wish to keep has been downloaded

New subscriber

Prior to contacting us, the new subscriber must ensure that the person whose account they are taking over has called in to authorize the change, or the change cannot be completed.

Good to know

If you are transferring a Prepaid phone and have funds remaining on your account, they aren't refundable. However, the new subscriber can use them.
The new subscriber can choose to keep the same phone number or change the number.

If you're the person named as responsible for paying your T-Mobile bill as the account holder, you are the Billing Responsible Party, also known as BRP. As the BRP, you can assign authorized users on the account.

Prepaid customers

Who is the Billing Responsible Party (BRP)?

The BRP's signature is included on the service agreement and they're financially responsible for the account. An account can only have one BRP, and they must be at least 18 years old (at least 21 in Puerto Rico).

Permissions

Only the BRP, and authorized users on Business & Government accounts, can do the following:

Account type conversion requests
Add or remove authorized users
Change the bill cycle
Update the billing name
Cancel or resume canceled lines
Change of responsibility requests
New device purchase or upgrades using EIP within the first seven days of the account being activated. Learn more about device payment plans.
Manage the PIN/Passcode
Add or update the Primary Account Holder (PAH):
- The PAH has full access to account management options when using the T-Mobile app, as well as online at T-Mobile.com.
- They are able to set access and permissions for other lines, as well as view account activity.
- For more information about the PAH, refer to Set up line permissions.

What is an authorized user?

Authorized users can make changes to an account that could cause charges to your bill without prior permission of the BRP. Only the BRP, and authorized users on Business & Government accounts, can add or remove authorized users. They must be at least 18 years old or at least 21 in Puerto Rico.

Permissions

Authorized users can do the following:

Change the rate plan which could result in the loss of a retired plan and increase your monthly payment
Add or remove services or features
Receive notices and disclosures on behalf of the BRP
Purchase devices for use with T-Mobile service, including on an EIP after the initial seven days of the account being activated. Leanr more about device payment plans.

Business & Government accounts

On Business & Government accounts, authorized users function as the BRP and have full BRP rights.
Business account BRPs are financially responsible for the account and their name appears on the invoice's first line and on Letter of Fiscal Responsibility for Puerto Rico accounts.
Government account BRPs belong to local, state, or federal government. Invoices are sent to the agency for airtime used for government purposes.

Adding or removing authorized users

If you're the BRP and you'd like to add or remove authorized users on the account, contact us. For Business & Government accounts, either the BRP or an authorized user can give us a call.

At T-Mobile, account security is a priority. When you call us, we'll need to:

Send a one-time PIN to your device to verify that you're the BRP.
Verify the following information:
- Your name
- Mobile number or account number. Learn how to Find your account number.
- Account PIN/passcode Learn how to Set up your PIN/passcode.

Can you transfer T

With a change of responsibility, account holders can let another person take ownership of an existing T-Mobile line or account. Only the current owner of an account can authorize an ownership transfer. It's a good idea for both parties to review the T-Mobile Terms & Conditions before the change of responsibility.

Can I add someone to my T

Log in to the T-Mobile app or T-Mobile.com. In the T-Mobile App select SHOP and then Add a line. On T-Mobile.com click Add a person or device to my account in the “I want to…" section.