Verizon wireless prepaid customer service telephone number

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• Introduction
• About prepaid plans and service
• Getting Loyalty Discounts
• Managing prepaid devices
• Using prepaid data
• Adding features to prepaid plans

Page contents

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• Introduction
• About prepaid plans and service
• Getting Loyalty Discounts
• Managing prepaid devices
• Using prepaid data
• Adding features to prepaid plans

Page contents

Understand how to choose and use Verizon prepaid phone and data plans. Learn how to pay in advance, add features and change plans to meet your needs.

• What phones can I use with Verizon prepaid service?
• How much data do I need with my prepaid plan?
• What calling features are available with my prepaid service?

About prepaid plans and service

1. What is Verizon prepaid service?

2. What prepaid plans do you currently offer and how do I get a prepaid plan?

3. Where can I use my prepaid service?

4. What calling features are available with my prepaid service?

5. What discounts are available with prepaid service?

6. Can I switch my prepaid account to a standard account or my standard account to a prepaid account?

7. Is 5G available on prepaid service?

8. I’m on the prepaid $35 Talk and Text plan. I see 5G displayed on my device, does that mean I get 5G speeds?

Getting Loyalty Discounts

1. What are Loyalty Discounts, and how do I earn them?

2. I forgot to make a payment on my prepaid account. Will I lose my Loyalty Discount?

3. I have an older prepaid plan. If I switch to a new plan, when will I earn my Loyalty Discounts?

4. Can I get the Auto Pay discount if I’m earning a Loyalty Discount?

5. Are prepaid data-only devices eligible for an Auto Pay discount or Loyalty Discount?

Managing prepaid devices

1. What phones can I use with Verizon prepaid service?

2. How do I activate devices on a Verizon prepaid plan?

3. How do I activate my new Verizon prepaid phone?

4. What devices are compatible with data-only prepaid plans?

5. Can I add a prepaid data plan to a tablet or mobile hotspot I already own?

6. How do I activate a data-only device?

Using prepaid data

1. How much data do I need with my no contract prepaid plan?

2. What happens when I run out of high-speed data on my prepaid phone plan? What is Always-On Data?

3. What happens when I run out of high-speed data on my prepaid data-only plan?

4. What will my data experience be like with reduced data speeds?

Adding features to prepaid plans

1. Is Mobile Hotspot included with my prepaid plan?

2. Is Verizon Cloud included with my prepaid service?

3. Can I call directory assistance (411 Search) from my prepaid phone?

4. Can I use HD Voice on my prepaid device?

5. Can I call international locations with my prepaid service?

6. Can I use my prepaid service while traveling internationally?

Related Topics

Prepaid Billing & Payments FAQs

Get answers on how to manage payments for Verizon's prepaid plans. Learn about monthly expiration dates & how to use a refill card. Set up auto pay for prepaid.

Manage your prepaid account FAQs

Understand and monitor prepaid data usage and account information. Learn how to change your plan, add data and keep track of your account balance.

Prepaid Family Account FAQs

Learn about Prepaid Family Accounts, which let you have more than one line on your prepaid account. Find answers to common questions about billing, payments and more.

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