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Dive Insight:Bath & Body Works is still offering customers a 100% satisfaction guarantee on products. But, the retailer is getting ready to set parameters on some returns. The company states that customers can return “anything, anytime for any reason,” at its namesake or White Barn store banners and receive a full refund, but products are subject to the terms of its returns policy. A widely known aspect of the company’s past return policy has been the ability for customers to return products that were mostly or completely used. However, in its updated policy the company will not allow the return or exchange of products that show excessive wear and tear. Whether a product shows excessive wear or tear or is returned new or gently used “will be determined by Bath & Body Works and White Barn in their sole discretion,” according to the company. Additionally, a one-time price adjustment will be issued for in-store purchases when an original receipt is shown within 14 days after the purchase. Price adjustments will not be given to select promotions that last 48 hours or less, including the company’s flash sales or its popular “Candle Day” event. Retailers have seen an increase in returns over the years, with the National Retail Federation stating that an estimated $761 billion in merchandise sold in 2021 was returned by consumers, which accounted for an average of 16.6% of retail sales. That has led to a number of companies rethinking or updating their policies. Zara recently announced that U.K. customers would be charged a fee to return online purchases to third-party drop-off points. Other retailers are reportedly considering allowing customers to keep returns versus dealing with costly reverse logistics during a time of excess inventory and increased supply chain costs.
Can you return candles at Bath and Body Works?The great news is you can still return candles, even gently used ones for another scent. One new addition to the Bath & Body Works return policy is that your exchanges must be for the same item at the same price point, perfect for those looking to swap for a new scent.
Can I return a candle to Bath and Body Works without a receipt?If you don't have your receipt, don't worry, you can still return your item. You should just know that you will need to provide your government-issued ID. The Bath and Body Works return policy (as do most stores) requires your ID to be scanned for the purpose of preventing return abuse.
What can I do with empty Bath and Body Works candles?Use them for small, sealed food items. ... . Place craft accessories to display and use. ... . Use them as table centerpieces. ... . Place all your makeup brushes in them. ... . Store all your hair accessories.. |