Blue cross blue shield online bill pay

How can I make a payment online?

Thank you for your interest in becoming a member or retaining your membership with BlueCross BlueShield of Western New York. You can easily make a premium payment online by credit or debit card by selecting from the drop down menu below. A premium is a monthly fee that is paid to your insurance company to provide health coverage. 

If you need assistance completing the application or submitting a payment, please call 1-800-888-5407, Monday - Friday, 8 a.m. - 8 p.m. 

• NYS Exchange applicant: If you enrolled in a plan through the NYS Exchange and a HIX ID.
• Individual Direct applicant: If you enrolled directly with us through our online application.
• Current member: If you are currently enrolled with us and have a subscriber ID and group number. 
• Child Health Plus (CHP) Member: To make a payment on your CHP account, click here.

I Want to Make a First-Time Payment

Remember, your BCBSOK health plan coverage won't start until you make your first premium payment.

I Want to Make a One-Time Payment

If you want to make a quick and easy one-time payment for your Individual and Family or Medicare plan, visit our secure member portal.

More Payment Options

In addition to making your payment online, here are other ways you can pay your monthly premium bill:  

Auto Bill Pay

Phone

Call BCBSOK Customer Service at 1-866-520-2507 and select Make a Payment.

Mail

Mail a personal check, money order or cashier's check to:

Blue Cross and Blue Shield of Oklahoma
P.O. Box 650774
Dallas, TX 75265-0774

Be sure you follow all instructions shown on your bill.

In-Person

• After making your first payment, payments can be made with cash at MoneyGram® locations near you (including most Walmart, ACE Cash Express and CVS stores). MoneyGram locations in Walmart and Albertsons stores also take debit card payments.
• Bring a copy of your bill, which includes your account or billing ID number and your "receive code," with your payment.

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Health Care Terms

FiServ and BillMatrix are independent companies that provide banking and account administration/bill payment services for Blue Cross and Blue Shield of Oklahoma.

Employer-Provided (Group) Policy Holders: Contact your employer for information about billing and payment policies for your plan.

What are my options for paying my premium bill?

Blue Cross NC offers several convenient methods for paying your premium. In all cases, premium payments must be posted by 6 p.m. Eastern Standard or Daylight Savings Time:

Online - The subscriber can establish electronic transfers from a bank account to pay your premium online. Go to your Account Summary in Billing & Payments.

• Make a one-time payment
• Set up automatic recurring payments. When you set up AutoPay, you will no longer receive invoices via paper mail. E-mailed invoices are available.

Check - Include a check with your monthly invoice and mail it to Blue Cross NC at the address on the invoice.

Credit or Debit Card - Credit or Debit card payments may be made online. Go to your Account Summary in Billing & Payments to make a one-time payment.

Phone - Call 1-800-333-7009 to make a one-time payment with a credit card, debit card or bank draft.

When are automatic premium payments processed?

Starting in October 2017, automatic payments are processed on the due date of the 1st of the month. Bills for those enrolled in AutoPay are shown in Blue Connect 5 days before they are due. If you chose bank draft as your method of payment, the money may not actually show as paid from your bank account until the 3rd due to banking processes, but you will see it as paid in Blue Connect.

When do I get my premium bill?

For members not enrolled in automatic payments, bills are sent on or around 19 days before the due date.

Starting in late September 2017 (preceding the October billing date), bills for those enrolled in AutoPay (credit card, debit card or bank draft) are shown in Blue Connect 5 days before they are due, and members opted into email notifications will receive an email on or around that day.

Do I have a grace period when paying my bill past the due date?

A grace period is a specific amount of time allowed after a due date to make your payment so that services can continue (in this case, your policy is not canceled immediately after a missed payment).

All Blue Cross NC individual plan members have a grace period, which starts from the due date on your invoice but can vary depending on your plan. You should make a payment by 6 p.m. Eastern Standard or Daylight Savings Time on the 1st of the month, but if you can’t, you have time before your plan is canceled.

• The standard grace period is 25 days.
• Health Insurance Marketplace members (you bought your plan using the ACA exchange) without a tax credit have a 25-day grace period.
• Health Insurance Marketplace members with a tax credit have a 3-month grace period.

Risks of late payments:

• It is still possible during this time for your claims to be denied.
• If you don’t get caught up on payments, your policy will be canceled.

If I am paying with a credit or debit card, when am I charged for payment?

See the different credit or debit card payment options below for the answer:

1. For a one-time premium payment: Your credit or debit card payment will be charged when you make that payment.
2. For automatic recurring (monthly) credit or debit card payments: If you don't have a balance due when you sign up for recurring payments, your credit or debit card will be automatically charged on the 1st day of each month (or the next business day if the 1st falls on a weekend or holiday).
3. When signing up for recurring credit or debit card payment: If you have a balance due, your credit or debit card will be charged for that amount when you make that payment. All payments after that will be automatically charged on or around the 1st day of each month.

If I am making bank draft payments, when am I charged for payment?

See the different bank draft payment options below for the answer:

1. For a one-time premium payment: Your payment will be withdrawn from your bank account usually within 48 hours of submitting the payment.
2. For automatic recurring bank draft payments: If you don't have a balance due when you sign up for recurring payments, your payment will be withdrawn from your bank account on the 3rd day of each month (or the next business day if the 3rd falls on a weekend or holiday).
3. When signing up for recurring bank draft payments: If you have a balance due, the amount of your balance will be withdrawn from your bank account usually within 48 hours of payment. All payments after that will be drafted on the 3rd day of each month (or the next business day if the 3rd falls on a weekend or holiday).

Is there a fee to pay my bills online?

No. Blue Cross NC provides this service at no cost to registered Blue Connect members enrolled in individual and family plans. Although Blue Cross NC does not charge for this service, some banks may charge a fee for automatic bank drafts. Check with your bank for more information.

If I choose to pay my premium online, will I still receive a paper bill?

If you make a one-time payment online, you can still receive a paper bill. You also have the option of going “paperless” and receiving email notification when your invoice is available online. If you sign up for automatic recurring (monthly) payments, you are automatically enrolled in email bill notifications and you will no longer receive bills by postal mail.

Starting October 2017, AutoPay billing notifications are sent 5 days prior to the due date of the 1st of the month.

Why am I no longer receiving a paper bill?

If you set up automatic recurring (monthly) bank draft or credit card payments in Blue Connect Billing & Payments, you will no longer receive a paper bill by postal mail. You can view your bill online and have the option to print a copy of your invoice and a summary of your account activity. You can also select to receive email notifications when your invoice is ready for viewing.

Starting October 2017, AutoPay billing notifications are sent 5 days prior to the due date of the 1st of the month.

If you opted in to email notifications (Paperless billing) in Blue Connect, you also will no longer receive a paper bill.

How do I cancel automatic monthly payments?

To stop AutoPay, log in to Blue Connect and go to Billing & Payments. You can edit your billing preferences from there, except on the 1st or 2nd of the month, while payments are processing. Once canceled, the change to your account profile will take effect for the next payment. Remember, if you cancel AutoPay, you will need to make monthly one-time payments. And be aware, if you have a bill due when you cancel AutoPay, you will not receive a second bill as a reminder.

Can I make a partial payment?

No. Blue Cross NC is currently unable to accept partial premium payments. Online, you may pay just your past amount due with a one-time payment, but you will still owe the current amount due. If you mail in a partial payment, there is no guarantee that your claims will be paid or your policy will remain active if the full payment amount is not received by the payment due date.

Will my monthly payment amount change? If so, when and why?

Premiums are adjusted annually on January 1. Your monthly premium will not change during the year unless you make changes to your policy, such as switching plans, adding or removing eligible dependents or buying additional coverage. Any changes you make to your policy will be reflected in the next billing period.

When will I be notified of a change to my premium?

You’ll be notified 30 days in advance of January 1. Most premium rates are adjusted annually on January 1, but please refer to your plan documentation for further information.

You won’t receive an official notice of a change in your premium if you make changes to your policy during the year outside of renewal (open enrollment period), such as adding and removing dependents. You’re notified only when Blue Cross NC is making a change.

Why would my recurring payment amount change?

Changes to your coverage, such as the birth of a child or getting married or divorced, can cause your rate to change (since you would be adding or removing a person from your coverage).

Note:

Your premium may change as of January 1, but we don’t change your payment method at renewal. However, you should always verify that your automatic payments are correct at the beginning of the year (or when your plan renews). Most premium rates are adjusted annually on January 1, but please refer to your plan documentation for further information.

I am not receiving my billing notifications at the email address I provided. Why? (spam filter / safe list information)

If you are enrolled in AutoPay, starting in October, billing notifications are sent 5 days prior to the due date of the 1st of the month. If you don’t receive your bill notification and it is within this period, or you are not enrolled in AutoPay and it is on or after the 20th of the month, try the following:

First, login to Blue Connect, go to Billing & Payments, and check your email address in your Billing Preferences (or Profile) to make sure your email was entered correctly. If it looks right, and you’re receiving other email at that address, it may be your email provider’s filter settings. Certain Blue Cross NC email that is automatically generated by bcbsnc.com, may be filtered out by some email providers as "spam". This means that email from bcbsnc.com is being redirected to a "spam" folder rather than your inbox. Most email providers provide a way for you to specify a "safe list" or a “spam filter list” that tells your email provider to allow email sent from a specific address or domain (i.e., all emails from bcbsnc.com). If you are experiencing this problem, please check with your e-mail provider about how to add bcbsnc.com to your "safe list". If you cannot specify all email addresses from bcbsnc.com, the following email addresses should be added to your safe list in regards to receiving billing information:

What happens if I do not have enough funds in my bank account at the time my premium amount is drafted?

We will attempt to draft your account a second time for recurring and one-time payments, one to several days later depending on business hours, if the first attempt is unsuccessful.

If you are on recurring payments, your account will be removed from automatic payments and changed to bills by postal mail. We will send you notification that your bank draft was unsuccessful. Blue Cross NC does not charge a fee for automatic payments, but your bank may charge a fee if there are insufficient funds to cover the payment. You will not be able to make changes to automatic payments (or any edits to Billing & Payments) on the 1st or 2nd day of the month.

You can update automatic payments after the 2nd even if your first payment was unsuccessful. The updated information will be applied only to future payments.  However, if the second attempt is unsuccessful, you will be removed from automatic payments and put back on postal mail bills.

Can I make a payment online with a money order?

No. We can’t accept money orders online. However, you can submit a money order payment by mail. Please include your account number on the money order to ensure that it’s credited to your account.

Can I pay using a savings account?

Yes. However, there are some banks that do not allow drafts from certain types of savings accounts. Please contact your bank if you are unsure whether or not your bank allows your savings account to be drafted.

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