Blue shield blue cross customer service number

If you are a member with a question about your coverage, contact Customer Service at the number listed on your BCBSIL member ID card.

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Individual and Family Plans

Make a Payment

Mail your payment to the address on your premium invoice or learn about other convenient ways to pay your bill.

Mail your payment to the address on your premium invoice or learn about other convenient ways to pay your bill.

Product and Program Contact Information

If you are a member with a question about your coverage, please contact Customer Service or a specific department listed on this page:

See what’s covered by your plan; check your claims; get ID cards; find a doctor, drug or facility; compare estimated treatment costs and more. It’s quick and so easy!

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Email

Ask questions about your plan or how to cancel it, how to set up Blue Connect or reset your password.

Email Us

Telephone

For questions about your plan, bills or claims, call the Customer Service number on the back of your Blue Cross NC member ID card.

Don’t have your ID card? Call: 1-888-206-4697.

Hearing- or Speech-Impaired:

Please call 1-800-442-7028/TTY users dial 711.

Please note that you will need to identify yourself in order to be directed to the appropriate Customer Service department for your plan.

2022 Holiday Schedule:
(Office Closed)

New Year's DayDec. 31, 2021 (observed)MLK DayJan 17Memorial DayMay 30Independence DayJuly 4Labor DaySep 5ThanksgivingNov 24-25ChristmasDec 23 & 26

Healthy Blue Medicaid Members

Please call 1-844-594-5070 (TTY 711) or visit the Healthy Blue Website for more information.

MEET IN PERSON

Blue Cross NC Centers

Our Blue Cross NC Centers are designed to help you with all your health plan needs. From purchasing a plan to help understanding your benefits for resolving issues, you can make an appointment with our team. We have three center locations - Charlotte, Raleigh, and Boone - and more on the way!

Find a Center

Agent Retail Stores

Visit us at one of our agent-run retail locations to speak with a Blue Cross NC licensed agent or Customer Service representative on how to purchase a plan.

Contact us with questions about:

• Provider network inquiries and applications
• Address, phone, fax, and practice changes
• Group additions/deletions
• Credentials
• Provider directory updates
• Provider education
• Contractual obligations
• PPO related requests

Blue Shield of California
       Provider Information & Enrollment
       P.O. Box 629017
       El Dorado Hills, CA 95762

Phone:(800) 258-3091

Fax: (916) 350-8860, Monday - Friday, 6:00 a.m. - 6:30 p.m.

The Blue Cross Blue Shield (BCBS) system is made up of 34 independent and locally operated companies. Questions about your health insurance coverage, benefits or treatment? Call the toll-free number on the back of your member ID card for customer service or find your local BCBS company online.

Find My BCBS Company

Federal Employee Program® (FEP) members should visit the FEP website.

Shop for Insurance

Learn about insurance options for individuals and families or employer insurance information online. Or get connected to your local Blue Cross Blue Shield company to shop for insurance by calling 888.630.2583.

Please note that this number is used solely to receive calls from BCBS members seeking assistance and never to make calls to BCBS members. If you receive a call that appears to originate from this number, the call is likely fraudulent or malicious and you should not answer it, or hang up immediately after receiving it if you do answer the call initially.

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