Customer service number for anthem blue cross blue shield

Member Questions

The Blue Cross Blue Shield (BCBS) system is made up of 34 independent and locally operated companies. Questions about your health insurance coverage, benefits or treatment? Call the toll-free number on the back of your member ID card or find your local BCBS company online.

Find My BCBS Company

Federal Employee Program® (FEP) members should visit the FEP website.

Shop for Insurance

Learn about insurance options for Individuals & Families or Employers, or get connected with your local Blue Cross Blue Shield company by calling 888.630.2583.

Please note that this number is used solely to receive calls from BCBS members seeking assistance and never to make calls to BCBS members. If you receive a call that appears to originate from this number, the call is likely fraudulent or malicious and you should not answer it, or hang up immediately after receiving it if you do answer the call initially.

Learn more about Healthcare Fraud.

Media Relations

For general press inquiries, please visit News to contact our media relations team.

The Blue Cross Blue Shield Association is an association of 35 independent, locally operated Blue Cross and/or Blue Shield companies.

COVID-19: We've got you covered.

COVID-19: Blue Cross Member FAQs

BCBSKS members can find answers to common questions related to COVID-19 and what we are doing to support you.

COVID-19: Employer Resource Center

BCBSKS employer groups can find answers to common questions related to COVID-19 and what we are doing to support you.

COVID-19: Loss of coverage or income

If you’ve experienced a job loss, or a loss of income, you have options for health insurance for you and your family. We’re here to help you.

Shop for a plan.

Blue Cross and Blue Shield of Kansas offers a variety of health and dental insurance plans for individuals, families and employers located in Kansas.

Individual and family plans

If you live in Kansas and are not eligible for coverage through an employer, Medicare or Medicaid these medical and dental plans are for you.

Business health insurance

Employers based in Kansas with one or more employees will find a wide variety of medical and dental plans as well as group retiree plans.

Medicare plans

Eligible for Medicare? Learn about a variety of insurance options we offer, including Medicare Advantage, Medicare supplement and Medicare prescription drug (Part D) plans.

Dental plans

Complete your health coverage with a dental plan! We offer a variety of dental benefit options.

Traveling or living abroad?

Don't leave home without the right coverage. Choose customizable short or a long-term health plan if you will be living and traveling abroad.

Other coverage options

Let's have a conversation

Get to know us. Get answers to your questions.
Get the best health care in Kansas.

Choose a topic

Please note: If you purchased your plan on the Marketplace and need to update your information, please contact HealthCare.gov by calling 1-800-318-2596 or by logging in to your HealthCare.gov account.

Customer service

Hours of operation/locations

Customer service representatives are available to receive your call from 7 a.m. to 4:30 p.m., Monday through Friday.

The lobby at our main headquarters, 1133 SW Topeka Blvd., Topeka, KS, is open from 8 a.m. to 4:30 p.m.

Want to visit one of our other locations throughout the state? See our statewide locations.

Sales

Are you an individual needing insurance or a group wanting to discuss options for you and your employees? We can help!

Members

Already a member with BCBSKS coverage? Discover how you can reach us.

Employers

Fraud

We have a dedicated unit to investigate referrals and tips from people suspecting insurance fraud. If you suspect someone should not be covered under someone else’s health care plan or you have been billed for a service you never received, call us at:

1-800-432-0216 ext. 6400 (toll-free)
(785) 291-6400 (in Topeka)

Providers

Careers

Seeking employment with us? Find jobs that are available and how you can apply.

Some more helpful resources

What is the phone number for Blue Cross Blue Shield?

1 (888) 630-2583Blue Cross Blue Shield Association / Customer servicenull

Is Anthem Blue the same as Blue Cross?

In California Anthem Blue Cross is the trade name of Blue Cross of California. Anthem Blue Cross and Anthem Blue Cross Life and Health Insurance Company are independent licensees of the Blue Cross Association.

Is there a class action lawsuit against Anthem?

In October 2020, Anthem Blue Cross and Blue Shield was part of a class action settlement in a case brought by Blue Cross Blue Shield subscribers related to licensing agreements within the Blue Cross and Blue Shield System.

Will Anthem Blue Cross call you?

While Blue Cross does reach out to members over the phone, we want you to be aware of the signs of what may be a scam call. If you receive a call from someone at Blue Cross, we will never ask you to release personal information.

Does Blue Cross Blue Shield of Kansas work in other states?

Most Blue Cross Blue Shield members can rest easy since Blue Cross Blue Shield coverage opens doors in all 50 states and is accepted by over 90 percent of doctors and specialists. And if your extended travel plans take you abroad, you can ensure you have access to quality care through GeoBlue.