Find here all the details for contacting Apple Card customer service by phone, email, chat, the official Apple Card website, social media accounts, etc. Apple Card is a credit card designed primarily to be used with Apple Pay on Apple devices such as an iPhone, iPad, Apple Watch, or Mac. Apple Card was created by Apple and issued by
Goldman Sachs. Apple Card customer support call center phone number: 1-800-275-2273. Apple Card call center operating hours: Monday-Sunday: 4:00am-10:00pm PST. Apple Card customer support features, knowledge center and self service on apple.comapple-card: Visit website. – No customer support through email. – No chat support. – No whatsapp support. Communicate with Apple Card on the company’s official facebook page: click here. Apple Card Customer Service – TwitterVisit the official twitter account of Apple Card: Click here. Apple Card Customer Service – AddressThe postal address of Apple Card customer service (or headquarters): 1 Infinite Loop; Cupertino, CA 95014, USA. Customer-service.xyz provides contact details for leading companies and websites. We do not provide any customer support ourselves. All the information on this website is gathered from the companies websites, social media and customer feedback. We work constantly to ensure that the information provided on this site is up-to-date and accurate. In case we have missed anything, or if any contact detail is inaccurate, feel free to update us. 
When it unveiled its new credit card in 2019, Apple touted it as a gamechanger, with unheard-of levels of simplicity and transparency. Behind the scenes, however, the card's rapid growth and the new platform built by Goldman Sachs to service it created difficulties, resulting in failures more reminiscent of a traditional issuer than a customer-first disruptor, according to people with knowledge of the matter. Goldman struggled to handle a bigger-than-expected influx of disputed transactions, known in the industry as chargebacks, according to the people. Chargebacks happen when a customer seeks a refund for a product or service billed on their card for any of a number of reasons. The disputes, which put banks in the middle of disagreements between customers and merchants, have surged during the pandemic, according to payments consultants. When an Apple Card user disputes a transaction, Goldman has to seek a resolution within regulatory timelines, and it sometimes failed at that, said the people, who requested anonymity to speak candidly about the situation. Customers were sometimes given conflicting information or had long wait times, the people said. Goldman got more disputes than it counted on, said one source. "You have these queues that you need to clear out within a certain amount of time. The business was getting so big, suddenly we had to create more automation to deal with it." Goldman Sachs declined to comment for this article, and an Apple representative didn't respond to a detailed request for comment. 'A complete nightmare'Problems at Goldman's card business burst into public view Aug. 4, when the New York-based investment bank disclosed a Consumer Financial Protection Bureau probe over a range of billing and service issues. Goldman made no mention of Apple in the filing, but most of its $11.84 billion in card loans to date are from the Apple Card; the bank launched a GM-branded card in January. The regulator is looking into Goldman's customer dealings, "including with respect to the application of refunds, crediting of nonconforming payments, billing error resolution, advertisements, and reporting to credit bureaus," the bank said. Regulators are focused on customer complaints from the past few years, and the biggest source of those came from attempted chargebacks, said the people. The disputes can be thorny to resolve: Customers sometimes try to game the system by seeking refunds on legitimate purchases. In other cases, its merchants who aren't always forthcoming. While refunds involving identify theft or items that were never received should be clear-cut, there are also more nuanced cases where customers complain that an event like a music festival didn't live up to its billing. In online credit-card forums, several users complained that Goldman initially refused to side with them even though they provided evidence of fraud. "Goldman Sachs is holding me responsible for a $930 charge that was made at an Apple store with Apple Pay that I did not make," according to one Reddit post. "Until now, I've never experienced less professional service from a major company, and this has been a complete nightmare." Edge casesWhile the bank had automated ways for customers to log disputes through their iPhones, it had done less work on streamlining the resolution of such cases, according to the people. The bank hadn't initially accounted for what insiders deemed "edge cases," or situations that break from the norm among the vast majority of transactions, they said. "We were making the case that we have a seamless way to dispute transactions," the source said. "But we got no credit for the front end, and we had some failures on the back end." Another part of the puzzle is that Goldman relied on three outside vendors to help service Apple Card customers. Known as business process organizations, or BPOs, the sector often struggles with high worker turnover, increasing the odds that a representative is new or not fully trained. In February, Apple sent some card users notice giving them a chance to resubmit old disputes, according to industry publication 9to5Mac. The email acknowledged that Apple had "identified that some customer-initiated disputes may not have been resolved correctly," according to the report. Growing painsThere are also plenty of customers on Reddit who say they've had good experiences with the Apple Card. The product won an award from J.D. Power for customer satisfaction last year. The people with knowledge of the matter referred to the bank's issues as the growing pains of a new business that saw an unprecedented surge in customers. Apple Card users doubled to 6.4 million by May 2021 from a year earlier, according to Cornerstone Advisors. Outstanding loans by Goldman nearly doubled last year, according to the Nilson Report. Goldman is still a relative newcomer to the U.S. credit card industry, and the Apple Card represented its biggest step yet into the financial lives of ordinary Americans. While the major card players rely on decades-old technology systems, the investment bank opted to build its own platform, said the people. In response to the regulatory scrutiny, Goldman redirected resources to automate more of the chargeback process, one of the people said. Meanwhile, frustrated Apple Card users in online forums said there was one surefire way to improve Goldman's response. After "6 phone calls, 3 supervisors, and 4 months of waiting it was magically resolved," one Reddit poster wrote. "Suspiciously, it was resolved a few days after I filed a CFPB complaint stating all of my issues. If you run into the same thing, FILE A COMPLAINT with the CFPB." Is Apple Card through Goldman Sachs?CUPERTINO, CALIFORNIA Apple today announced a new Savings account for Apple Card that will allow users to save their Daily Cash and grow their rewards in a high-yield Savings account from Goldman Sachs.
How do I contact Apple support?Contact Apple Support. U.S. technical support: (800) APL–CARE (800–275–2273). See all worldwide support telephone numbers.. Contact a mobile carrier.. Make a reservation at an Apple Retail Store Genius Bar.. Beats support: (800) 442–4000 (U.S.) or see all worldwide support telephone numbers.. How do I pay my Goldman Sachs Apple Card?On your iPhone, open the Wallet app and tap Apple Card. Tap the More button , tap Card Details , tap Scheduled Payments, then tap Continue. Tap Pay My Bill to pay your previous monthly balance or tap Pay Different Amount to choose an amount.
How do I contact Apple to dispute a charge?Sign in to reportaproblem.apple.com. Tap or click "I'd like to," then choose "Request a refund." Choose the reason why you want a refund, then choose Next. Choose the app, subscription, or other item, then choose Submit.
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Goldman sachs apple credit card customer service number
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