General Inquiries
1-215-241-2400
Independence Blue Cross
1901 Market Street
Philadelphia, PA 19103
Customer Service
Care Management Programs
Asthma
Chronic Obstructive Pulmonary Disease
Congestive Heart Failure
Coronary Artery Disease
Diabetes
General Inquiries
Highmark Inc.
Fifth Avenue Place
Pittsburgh, PA 15222
Claims
P.O. Box 890062
Camp Hill, PA 17089-0062
Customer Service
P.O. Box 890035
Camp Hill, PA 17089-0035
Mental Health/Substance Use Disorder Precertification
Case Management
Disease Management
Care Management Programs
Asthma
Chronic Obstructive Pulmonary Disease
Congestive Heart Failure
Coronary Artery Disease
Diabetes
General Inquiries
Capital BlueCross
2500 Elmerton Avenue
Harrisburg, PA 17177
Capital BlueCross Claims
P.O. Box 211457
Eagan, MN 55121-3057
Customer Service
1800 Center Street
Camp Hill, PA 17089
Precertification
Case Management
Mental Health/Substance Use Disorder Precertification
Care Management Programs
Asthma
Chronic Obstructive Pulmonary Disease
Congestive Heart Failure
Coronary Artery Disease
Diabetes
If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number for your local Blue Cross and Blue Shield company.
Customer Service
Contact us online or reach us by phone, mail or in person at one of our service centers or satellite locations.
Call the number on the back of your ID card if you have a question about benefits or claims between 8am - 6pm EST. For website technical questions call 1-877-298-3918 between 8am - 6pm EST.
Online Form
Use our online form or send a message by selecting the customer service link when you log in.
Customer Service Phone Numbers
1-800-294-9568 8am to 6pm EST
The best time to call is Wednesday, Thursday or Friday afternoon. Please have your ID card ready when you call or a copy of your bill if you're calling about your premium.
Looking to Buy Highmark Coverage for Individuals and Families? Need Help with Enrolling?
Request a Call to talk to a Highmark licensed representative about our non-Medicare plans or to enroll.
Medicare Customer Service Phone Numbers
| Blue Rx PDP | 1-800-290-3914 | 711 | Monday-Sunday | 8:00am - 8:00pm |
| Freedom Blue PPO | 1-800-550-8722 | 711 | Monday-Sunday | 8:00am - 8:00pm |
| Medigap Blue | 1-800-345-7808 | 1-800-345-3816 | Monday-Friday | 8:00am - 4:30pm |
| Security Blue HMO | 1-800-935-2583 | 711 | Monday-Sunday | 8:00am - 8:00pm |
| Community Blue Medicare HMO | 1-888-234-5397 | 711 | Monday-Sunday | 8:00am - 8:00pm |
| Community Blue Medicare PPO | 1-888-757-2946 | 711 | Monday-Sunday | 8:00am - 8:00pm |
Not a Highmark member?
Call 1-866-488-7469 TTY: 711 (Monday - Sunday 8:00am to 8:00pm EST) to talk to a representative who can answer questions about our plans.
Mailing Address
Highmark Blue Cross Blue Shield
P.O. Box 226
Pittsburgh, PA 15230
Please include your group and ID number when you write.
| Pittsburgh Service Center 120 Fifth Avenue Place Pittsburgh, PA 15222 | 800-816-5527 | Monday - Friday | 8:00am - 4:30pm |
| Johnstown Service Center 1 Pasquerilla Plaza Johnstown, PA 15901 | 800-816-5527 | Monday - Friday | 8:00am - 4:30pm |
| Erie Service Center 717 State Street Erie, PA 16501 | 800-816-5527 | Monday - Friday | 8:00am - 4:30pm |
Use MapQuest.
Telephone Numbers
Provider Service
Monday - Friday: 8 a.m. - 12 p.m., 1 p.m. - 5 p.m.
1-800-950-0051
Government Programs - Provider Service
Monday - Friday: 8 a.m. - 12 p.m., 1 p.m. - 5 p.m.
1-877-327-1395
Office & Mailing Addresses
Paper Claims Submission
Highmark Blue Cross Blue Shield of Western New York
PO Box 80
Buffalo, New York 14240-0080
Federal Claims
HealthNow New York
ATTN: FEP Department
PO Box 80
Buffalo, New York 14240-0080
Provider Correspondence
Highmark Blue Cross Blue Shield of Western New York
PO Box 80
Buffalo, New York 14240-0080
Provider Relations & Contracting Department
Highmark Blue Cross Blue Shield of Western New York
257 West Genesee Street
Buffalo, New York 14202