How to check dominos gift card balance

Dominos Pizza Gift Card Balance Check

Dominos Pizza gift card balance check online by first going to the Balance Enquiry & Validity page. Once there, enter your gift card/voucher number to check your card balance. You can check Dominos Pizza gift card balance online on our website, or visit any Dominos Pizza store and ask a store cashier to complete a balance check enquiry.

Last Update: February 11, 2022

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1. How can I purchase any form of Gift voucher?

Please write to

2. Which are the different gift cards being sold by Domino’s?

Dominos Gift Cards are available in 2 forms - Plastic card, and Electronic-Gift Voucher

3. What can be bought using a Dominos gift card/voucher?

Dominos Gift Card is a pre-loaded gift card, this can be used to place online order through the APP and PWA at all participating Domino’s Restaurants in India.

4. How to redeem Gift card? How to activate Dominos Physical Gift Card?

One needs to activate a physical gift card to use it. To activate the card, visit website dominos.co.in/gift-vouchers or send an SMS in the following format.
DOM ACT 10-digit card no. 6-digit PIN and send it to 56767 from the mobile number of the guest who is going to use the gift card.
OTP will be sent to this registered mobile number to authorize future transactions at Domino’s outlets using this card.

5. What if OTP is not delivered to customer?

Request customer to wait or go to area where full network is available OR request to retry after 5 minutes.

6. How to check Dominos Gift Card balance?

Visit website www.dominos.co.in/giftcards and under Balance Enquiry section enter 10-digit gift card number.
One can also check balance using SMS. Send an SMS in the below format
DOM BAL 10-digit card number to 56767
For Eg. DOM BAL 1234567890 and send it to 56767

7. Is customer charged for SMS, when they register?

Charges as per the respective telecom operator are applicable.

8. How is Dominos Physical card different from Electronic Gift Voucher?

Plastic Card is reloadable and redeemable multiple times however E-gift voucher is for ONE TIME USE ONLY.

9. In what denominations is Dominos Gift Card sold?

Dominos Gift Card (Physical Card) can be purchased for variable denomination ranging between minimum value of Rs. 500 and maximum Rs. 49,999.

10. In what denominations is Dominos Electronic Voucher sold?

The Dominos Electronic Gift Voucher can be purchased for variable denomination ranging between minimum value of Rs. 100 and maximum Rs. 3000.

11. What is validity of Gift Card?

Gift card is valid for 1 Year from date of issuance.

12. What is validity of Electronic Gift Voucher?

Electronic Voucher is valid for 6 months from date of issuance.

13. How long does it take to receive Gift Card when ordered online?

Dominos Gift Card usually takes 7-9 working days to reach. E-Gift Cards are normally delivered instantly. But sometimes due to system issues, the delivery can be delayed up-to 24 hours. Ask Customer to Check your email as tracking ID will be sent within 24 hours to the sender’s ID.

15. How do I use the Dominos Gift Card at the Website in Mobile browser or APP?

Please ensure that Dominos Physical Card is activated before using it for redemption in APP or PWA. To redeem please follow below steps, an OTP will be sent to registered mobile number to approve.
Click on Dominos APP.
Choose option of pickup and delivery.
Select Menu item.
Click on view cart.
Click on place order.
Select address for delivery or pick up restaurant.
Choose payment option as Evouchers.
Enter the card number. Click submit.

16. Should the entire value of the Dominos Gift Card must be redeemed at once?

This depends on type of Gift Card. Physical Gift Card can be redeemed multiple times while electronic gift voucher are for one time use only. Any remaining balance after redemption in case of electronic Gift Card or mobile Gift Card will be forfeited.

18. What can be done if the billed value exceeds the value of Gift Card?

If bill value exceeds the value of the Gift Card, customer may settle the difference with cash only. COD is ONLY payment option in this case.

19. How can the gift cards be recharged/reloaded?

Currently this option is not available.

20. How is the validity of the gift card determined?

In case of physical gift cards, the expiry date is set to 365 days from the date of purchase of the gift card. The expiry is also extended by 365 days whenever a reload is performed and the entire balance is carried forward. In case of E-GVs, expiry date is set to 180 days from the date of activation / purchase (in exceptional cases it may differ). Please send SMS to check Validity.

21. What is the minimum/maximum amount for reload/ recharge for a physical card?

Reload/ recharge is applicable only for physical gift cards. The minimum amount is Rs.100 and can be loaded with any value till the final balance in the gift card is INR 49999.

23. Is OTP required in case of online redemption on PWA/app also?

For gift cards OTP is required and for Electronic Gift voucher PIN is required.

24. Can gift cards be used along with credit cards / other wallets for purchasing Domino’s products?

When placing an order online, the only other option is Cash on Delivery if full payment is not made through gift cards.

25. My order was unsuccessful, your website gave message that electronic gift voucher will be reactivated within 1 day but it’s not done yet. What will customer do?

If the order is unsuccessful, then electronic gift voucher gets activated within 24 hours automatically. You can try using after sometime. In case of Gift card amount gets transferred to the Gift card.

26. My order was Cancelled, Can I use my electronic gift voucher again?

If the order is cancelled, your same electronic gift voucher gets reactivated within 24 Hrs. and if in case its gift card then amount gets transferred to your Gift Card.

27. I am unable to use electronic gift voucher. It says Invalid electronic gift voucher.

You have to redeem electronic gift voucher in our app, Select your menu, proceed to check out and click on pay. At the payment page you will find an option of Electronic gift voucher/Gift Card. Enter your code there.

28. My Electronic gift voucher says already used or says no balance.

Click on the link shared above check the transaction status. If customer denies with the data presented to them, send the email to .

29. My Electronic gift voucher has expired and I have not used the Electronic gift voucher.

In case Electronic gift voucher has expired, we can’t do revalidation.

30. I had Electronic gift voucher of larger value but I used partially? Can I get my balance money?

No, Electronic gift voucher is one time usable only and the entire balance gets lapsed.

31. My order was late and I made payment through Electronic gift voucher, but I did not got my late discount?

In case order is placed with Evoucher as a payment option, in those cases no service guarantee is applicable.

32.How does a gift card work?

The Domino’s gift card works such that you can avail a discount on the price of your order or an offer on pizzas/side dishes at the payment portal by entering the gift card details. Once you select the items, at the payment, click redeem and enter the relevant details.

33. Can you ask for a refund on a gift voucher?

No, once a gift card is purchased, there would be no option for a refund, cancellation, or exchange on it. You can, however, redeem it yourself or gift the card to someone else who might be able to make use of the offers. It can be used online or offline.

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